Returns & Refund Policy
30-Day Returns
We offer a 30-day return policy from the date your order is delivered.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 30 days and include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
If approved, we will offer a replacement, refund, or appropriate resolution at no additional cost.
Change of Mind Returns
Change-of-mind returns may be accepted if the item is:
- Clean
- In acceptable condition
- Complete with all parts and accessories
- Not excessively used or damaged
Return shipping costs for change-of-mind returns are the customer’s responsibility.
Return Process
All returns must be approved by our support team first. Return instructions and the correct return address will be provided after approval.
Please do not return items without prior authorisation.
Refunds
Once your return is received and inspected, approved refunds are processed within 7 business days to the original payment method.
Your bank or payment provider may take additional time to complete the transaction.
Shipping Fees
Original shipping fees may not be refundable unless required by law or where the error was ours.
Order Cancellations
Orders are processed quickly. If your order has already been dispatched, cancellation is no longer possible and our return process will apply instead.
Warranty / Guarantee
90-Day Confidence Guarantee
We stand behind the quality of our products.
If you’re not satisfied with your purchase, contact us within 90 days and we’ll review a suitable resolution in line with our policies.
Quality Promise
If your product arrives faulty or damaged, we’ll work with you to make it right.
Support
For help with your order or product care: